LeafBrand's Order Policy
*LeafBrands reserves the right to update our policies as needed to ensure a seamless and secure shopping experience for our valued customers.
Last Updated: 09/29/2023
1. Order Issues
For any questions or concerns, Help can be reached Monday through Friday 11AM to 7PM CST (holiday hours may differ), via email (support@leafbrandsco.com), or our Contact page.
Customer Service will be contacting you as soon as possible, please consider adding any details that may help answer your questions. We kindly ask for your patience in receiving a response from our team.
2. Order Changes
We are unable to offer any changes to your order such as adding items to your order after it has been placed. Once your order has been fulfilled and begun shipping we will not be able to adjust or change any customer details pertaining to the order.
Important: Please double-check your name, address, and all other details before submitting your order. If you put the incorrect address and the package has shipped, there is nothing LeafBrands LLC can do for that order until the package has been processed for a return to sender.
3. Defective Product
We take customer satisfaction very seriously.
If a product is received not as expected or described, please reach out. We will only send replacement within 21 days of receipt of the package. This includes damaged, missing, or wrong items. We ask that a packing slip or order number is provided and in some cases, photos will be requested.
4. Coupon Codes and Sales
Only one coupon code may be used per order, unless there are special coupon combinations that LeafBrands provides. If a sale ended or a coupon code expired when an order was placed, unfortunately we cannot honor the discount any longer. Keep an eye on your emails or the site for upcoming promos and sales!
Once an order has been placed, we are unable to apply any coupon codes or promotions to your order.
If you feel there is an issue with entering a code, please reach out to us. Please provide a detailed explanation of what issues you’re experiencing, and a screenshot of any error messages you are seeing at checkout!
8. Contact Us
support@leafbrandsco.com (Please note that we are not responsible for lost messages) If you have any questions or suggestions about our Shipping Policy, please do not hesitate to contact us.
11. Governing Law and Jurisdiction
Local disputes will be handled in Wisconsin courts, national disputes in United States courts.